Under the page 'Beechen Hall' on our website there is an online request form.  Underneath that is a calendar which relates to Parish Council Meetings and not Beechen Hall bookings.  Please would you remove the calendar from this page as it is causing confusion to our potential hirers.

Thank you.

Dear Neil,

Following on from our phone call I have yet to see our request actioned. We need emails from parks@newmills... also forwarding on to clerk@newmills... as well as the already completed aspect of admin@newmills...

This matter has now been ongoing for some time!

Please action and update us as soon as possible

Thanks,

Andy

PHOTO GALLERY

The lower section of the PHOTO GALLERY home page does not seem to be working correctly.

I can not see any way to get the galleries pictures displayed in the lower section of the page.  The titles of the pictures are semi-visible in the location I would expect to see the pictures displayed  - when I click on the point where I see or estimate the title is "displayed" the picture and details are shown.

Please will you investigate this situation and sort it or let me know what I need to do - or indeed what I am doing wrong!.

Thank you.

Joe Tierney

PS - please note my new e-mail address - the previous one will shortly be withdrawn as a result of EE shutting down the servers carrying their inherited "Orange" "Freeserve" etc legacy systems.

I would be very grateful if you could provide me with an additional main section, entitled 'Neighbourhood Plan', and located after 'Local Politics.

Many thanks,

Peter Burke

Subscribers to emails are all on one line instead of in a list, so can't send any emails.

Subscribers to emails are all on one line instead of in a list, so can't send any emails.

URGENT

Dear sir / Madam,

It has now been over 3 months for this request.  As you can imagine individuals do not want to use their personal email address for council business.  Therefore please assign an email to our two new councillors as soon as possible.  Their names are Dawn Parry and Angela Haden.  Please may we therefore have the emails dawnparry@banwellpc.org.uk and angelahaden@banwellpc.org.uk 

Can we also remove conmahoney@banwellpc.org.uk & jerryfrost@banwellpc.org.uk

Kind regards

Liz Shayler

Clerk, Banwell Parish Council.

Hi

You appear not to be answering emails or phone calls regarding Brizlincote Parish Council website.  We have not received an invoice for at least one year, so are unable to pay for the website.  Phone calls and emails about this are unanswered.  We also have a problem with the calander on the website, which has never been resolved.

Hi. I've just tried to use the emailer to send out a newsletter. All was fine - I pressed send, the emailer confirmed that it had sent to all subscribers.

Being a subscriber myself on a separate email address I have not received the email.

i went back onto the site to check my subscribed email address to find that all email addresses on the subscriber list have disappeared. This has happened to us before.

I hope you can help.

Best regards

Fraser Robertson

I am unabl to add documents to the meetings.  I click in box and browse box come up but get error message when try to save.

The Meetings heading has disappeared from the menu on SAS meaning we are unable to add Agenda or Minutes to the website, thus contravening the Transparency Act. You need to return this facility to us otherwise we will need to find an alternative provider.

The Meetings heading has disappeared from the menu on SAS meaning we are unable to add Agenda or Minutes to the website, thus contravening the Transparency Act. You need to return this facility to us otherwise we will need to find an alternative provider.

Hi, we need an invoice for 2015/16 and 2016/17 please. Asap. An invoice for 2017/18 could also be looked at!

URGENT

Dear sir / Madam,

It has now been over 9 weeks for this request.  As you can imagine individuals do not want to use their personal email address for council business.  Therefore please assign an email to our two new councillors as soon as possible.  Their names are Dawn Parry and Angela Haden.  Please may we therefore have the emails dawnparry@banwellpc.org.uk and angelahaden@banwellpc.org.uk 

Can we also remove conmahoney@banwellpc.org.uk & jerryfrost@banwellpc.org.uk

Kind regards

Liz Shayler

Clerk, Banwell Parish Council.

Hi

Can you please arrange for the contact us page to show my new email address please.

clerk@deanshangerpc.com

Thank you

Once again I am having problems loading meetings onto the website.

Please advise and fix urgent

Jeff

Morning can we please add another email address to our existing ones

please

GinaLGibbs@immingham-tc.gov.uk

Cannot upload councillors pics to their details there are about 4 like barlow.jpg.

MKent

URGENT

Dear sir / Madam,

It has now been over 8 weeks for this request.  As you can imagine individuals do not want to use their personal email address for council business.  Therefore please assign an email to our two new councillors as soon as possible.  Their names are Dawn Parry and Angela Haden.  Please may we therefore have the emails dawnparry@banwellpc.org.uk and angelahaden@banwellpc.org.uk 

Can we also remove conmahoney@banwellpc.org.uk & jerryfrost@banwellpc.org.uk

Kind regards

Liz Shayler

Clerk, Banwell Parish Council.

Urgent Email Problem:

Hi there,

we have an email address set up via yourselves for our clerk  clerk@amberley-pc.uk.org. 

This doesn't seem to be working at the moment and email sent to the address is not picked up. I have not been able to test this email address as I don't have all the information required to configure it.

Could you please supply me with the infor required to configure access to this email account and also  reset the password as I dont think the one I have been give is correct which is amberley clerk

We need to use this address for our Neighbourhood Plan and so need to confirm it is working quite urgently so I would be grateful if someone could look at this as a matter of urgency.

Many thanks

Regards

Leigh Cresswell

Amberley Parish Councilor

URGENT

Dear sir / Madam,

It has now been over 6 weeks for this request.  As you can imagine individuals do not want to use their personal email address for council business.  Therefore please assign an email to our two new councillors as soon as possible.  Their names are Dawn Parry and Angela Haden.  Please may we therefore have the emails dawnparry@banwellpc.org.uk and angelahaden@banwellpc.org.uk 

Kind regards

Liz Shayler

Clerk, Banwell Parish Council.

Planning Applications page has content on website which I would like to delete but is not visible in the page editor.

It's the final line on the page -

Click here to go to the Local Council Planning Portal and select the Parish name from the list to show the applications.

Thanks

Judith Tyson

Dear sir / Madam,

It has now been over four weeks for this request.  As you can imagine individuals do not want to use their personal email address for council business.  Therefore please assign an email to our two new councillors as soon as possible.  Their names are Dawn Parry and Angela Haden.  Please may we therefore have the emails dawnparry@banwellpc.org.uk and angelahaden@banwellpc.org.uk 

Kind regards

Liz Shayler

Clerk, Banwell Parish Council.

I am having problems uploading documents. I upload two documents to Document Archive/Emergency Plan. They upload ok, pdf and word. When I try to access them it says "documents unavailable" "acess forbiden 403"

Grateful your urgent response.

Jeff

I have been trying to contact you for 10 months to get this sorted.

We need an extra page on our web site to allow us to insert an interactive map. This map is a link to our local District Council's mapping system, and the link is as follows:

https://gismaps.scambs.gov.uk/connect/analyst/?mapcfg=FoxtonPC

My contact at the District Council said something about putting it in an iFrame...?

I would like the map to come up as the entire web site, so the best place for it is on its own page called "interactive map", on our "Local information" menu.

You've already agreed that you will put in this change for me, but I cannot get hold of anyone to speak to (and haven't been able to for several months). I am being constantly hassled by the rest of the Parish Council to get this change made, so please get it done as soon as possible. If you need to discuss it with me, I can be contacted on 01223 475305 or 07791 915567.

Dear sir / Madam,

It has now been over three weeks for this request.  As you can imagine individuals do not want to use their personal email address for council business.  Therefore please assign an email to our two new councillors as soon as possible.  Their names are Dawn Parry and Angela Haden.  Please may we therefore have the emails dawnparry@banwellpc.org.uk and angelahaden@banwellpc.org.uk 

Kind regards

Liz Shayler

Clerk, Banwell Parish Council.

Although using the same file for documents to be uploaded into the document archive, when we try to add the agenda on the calendar link, it doesn't work.  It does seem to show the document path but you can't access or open the document.  What are we doing wrong?

The one we tried was planning meeting on 21 February.

I am having problems uploading new meetings etc. It does not save the documents or meeting details!

Jeff

Dear sir / Madam,

It has now been almost two weeks for this request.  As you can imagine indivuduals do not want to use their personal email address for council business.  Therefore please assign an email to our two new councillors as soon as possible.  Their names are Dawn Parry and Angela Haden.  Please may we therefore have the emails dawnparry@banwellpc.org.uk and angelahaden@banwellpc.org.uk.

Kind regards

Liz Shayler

Clerk, Banwell Parish Council.

Another item to the list:

I am now unable to amend Planning Application details. Today I tried to amend the status to approved but it keeps saving as pending.

Regards

Albinas

Neil,

I have been trying to obtain support from your company since last autumn.  I have been unable to access the site admin system for a number of months and, as a result, have not been able to update our parish website since last summer.  I emailed you and Cecilie last week and have had no response whatsoever. This is an intolerable situation.

I therefore intend to begin the process of sourcing a new provider for our website. It follows that I will not be recommending you to neighbouring parishes or to the Yorkshire Local Councils Association.

Regards,

Tracey Dawson

Clerk to Bewerley Parish Council

Dear Sirs,

Please can you action this and the two previous requests as soon as possible.

Please can you update and supply a new password for accessing and altering the website.

I note that neither previous requests have yet been actioned. Please can you do so soonest.

Regards,

Andy Vaines

Hi

I am having problems when adding items to the Calendar.

The date/time can be entered - but when typing in the Description section, nothing is being posted.  Can you please investigate?  I have tried several times over the past few days but to no avail.

Many thanks

Jo

Dear Sirs,

Please can you put an email forwarder on to parks@newmillstowncouncil.org.uk so that a copy also goes to admin@newmillstowncouncil.org.uk when a new mail arrives with yourselves.

Please advise when this has been actioned.

Many thanks

Andy Vaines

Andy Vaines IT Services Ltd.

For and on Behalf of New Mills Town Council.

1st and last letters of password b and a

Hi, 

Reference my request for help re the contact us page being hacked, I have not received a response, can you look at this asap and let me know what is happening please?

Kind regards

Brenda Spiers

URGENT - HELP PLEASE

Hi, 

This afternoon I received an email, as I would normally, to let me know that the contact form on the website had been used. I opened the email but only to find that there were just some numbers in the message and nothing else. I deleted the email and then noticed that my inbox had been bombarded with 491 spam/phishing emails. As if someone, or something was trying to hack the website.

So, in an attempt to "quick fix" I unchecked the box to "hide" the contact page, so that this hopefully would't happen again.

Please, if possible, can we add a security feature to the bottom of the contact page, so that a message can't be sent unless the security question has been answered. For example: the re-captcha tool. They have the option of either entering text or ticking a box that says "I' am not a robot".

Thanks, hope to hear from you soon.

Kind Regards,
Brenda Spiers

Dear sir / Madam,

Is it possible to assign an email to our two new councillors?  Their names are Dawn Parry and Angela Haden and so please may we have the emails dawnparry@banwellpc.org.uk and angelahaden@banwellpc.org.uk

Kind regards

Liz

Imap server closes before any mail is downloaded.  Last mail received 14.25hrs 24/1/17

Please help

Urgent: just attempted to update New Councillor’s list only to find that the only panel (pane) showing is the “Enter Name” all other required Information entries are not showing. Please advise? also having trouble sending info via your email link with message “Bt cannot forward the mail, try alternative server" 

Regards
David Plater (SPC V/Chair)

Further to my as yet unactioned request of 2 January 2017, could you please add another new councillor to the Contact Us page:

Mrs Sat Sandhu

The Post House

Stevenage Road

Little Wymondley

Hitchin

SG4 7HX

Telephone: 01438 749877

Thank you.

Cathy

As our Clerk has left I am administering the site.  Can not get the key to allow me access to change anything..

I would like to check that we are still covered for assistance as I can see the outgoing clerk made several attempts to get help.

I do remember trying to check some 12 months ago that we were still covered as I could find now subscription request or payment?   Please call or email me to discuss moving forward.

Thankyou

Carol Fox

Could you please amend the Contacts page to show details of new Clerk - it does not appear as an edit option to me. 

Please delete Lisa Dyer and the Adelaide Road address.

Insert:

Peter Baxter

Office of the Parish Clerk

St Helens Parish Council

"Little Shefford"

Swains Road

Bembridge

PO35 5XR

the mobile phone number and email remain as already posted.

Many thanks, Peter Baxter, Clerk

Reference 1002219 (Nov 2016) no action edited and update recently

Problem with ticker editor refer to 1002219 for details

attache to this request one screen shot showing problem with editor 

We have not been able to upload any minutes and agendas to our website for some time, we have reported the fault by emailing and ringing but no one has contacted us.

The error message that comes up is

Urgent due to a recent server upgrade a number of sites are experiencing difficulties in uploading content or adding documents / images. if you are, please email us direct at info@parishcouncil.net witht he subject SERVER ISSUE we will add an urgent fix for you.

This has been going on since October so is now urgent.

I am still waiting to talk to somebody, anybody, who is prepared to discuss our inability to access our site. I spoke to Trudy on Thurs/Fri and so far no response.

Here we are in February, still no reply from you, and still unable to update the website. Very poor doesn't go anywhere near! What do I have to do to get a response from you?

I really do need someone to respond to emails and telephone messages to sort out the problem we have with updating the meetings page and adding Agendas and Minutes,  I have left messages on all the numbers listed and spoke to your receptionist on the freephone message asking whether the business was still in operation.  It seemed as though she was merely someone answering the phone for several businesses rather than anything specifically to do with Parish Council.net.  I have also received queries from other Clerks of parishes who use your company asking whether I am experiencing problems getting in touch.  Can someone PLEASE respond and let me know what is happening.  We need our website to function.

Can you please contact me regard the issue I am currently experiencing with your website. The issue is in trying to update our Cllrs. details, which is not being accepted and their records are being removed completely from the list, I am then being asked to insert a name in the 'name' box which I have already done.

Neil,

This is my 3rd request in 2 months can you please turn off the home page new ticker as the information being displayed on it is so old it doesn't look very good. 

I am surprised that something that appears to be straightforward is taking so long to action.

Melanie

windows 10 installed. I now find I cannot add diary dates.

Also please can you remove the 'foundation status' logo from our home page as the PC has not re subscribed to this scheme. Thankyou

Happy New Year!

On the How to Contact Us page, could you please add a new Councillor:

Mrs Jasmine Jones

1, Virginia Cottage

Stevenage Road,

Little Wymondley,

Herts

SG4 7HY

Telephone: 07818 243171

Many thanks.

Cathy

See attached document     ( since it will not allow me to copy/paste)

Mike Kent

Hello,

I need to access the admin side to update our website, and upload some minutes and put a notice on the site.

I cannot gain access to do any of these actions.

Please contact me at your earliest convenience to resolve this for/withme.

Many thanks

Helen Whittaker

Clerk to Shustoke Parish Council

Please could you resolve a problem with the calender section of website.  When entering a new event, the date, meeting type and description are entered.  on saving the event the meeting type is absent and does not show on the homepage calender.  If you edit the event and select meeting type it then saves it as a date in 1970.

Is it possible for me to block delete Calander events I'm currently about to update events for 2017 and found that past events (100's) go back to 2014. Ideally i want to delete all events prior to January 2016 (always maintain the Previous years events)

Also is it possible that in Meetings and minutes instead of individually as is current practice, manually load and edit each meeting, for 2017 is there a means of Block loading i. e create main title SPC Meeting for a particular date, editable) then click Repeat 3rd Thursday  every month but still keep the now regonised format (this 3rd Thursday is SPC's estabished choice but needs to have a basic flexibility as we have other meetings scheduled outside of SPC's format

Cllr David.Plater

Hello, I am the new Clerk and I having alot of difficulty accessing the website to update it. I have called you and emailled you, and still no joy :(

Please make contact with me and let me know how to update it and put information onto this site as quickly as possible.

Many thanks

Helen Whittaker

What happened to your response to 1002214 on 16/11/16??

as well as urgent response of two days ago

Hi

One of my councillors has tried sending an ordinary email to you but hasn't had a response. im new to this role and didn't have the formal training in managing our website. I have had some training but am getting the following urgent message "URGENT:- Due to a recent server upgrade a number of sites are experiencing difficulties in uploading content or adding documents/images. If you are, please email us direct at info@parishcouncil.net with the subject "SERVER ISSUE" - we will add an urgent fix for you. 

Please help as our website is now several months out of date.

Trying to add a thumbnail to Link and I get this in the upload of the file:

Warning: move_uploaded_file(20161212-11-11.u3a.jpg) [function.move-uploaded-file]: failed to open stream: Permission denied in /www/hosts/parishw2/wadhurst-pc.gov.uk/php-bin/links/thumbnail_store.php on line 31

Warning: move_uploaded_file() [function.move-uploaded-file]: Unable to move '/tmp/phpLipAT5' to '20161212-11-11.u3a.jpg' in /www/hosts/parishw2/wadhurst-pc.gov.uk/php-bin/links/thumbnail_store.php on line 31
Your image has been uploaded. Select 'Save' below to save file.
 

2 issues

1. Despite letters, emails and numerous phone calls you have not invoiced us for the annual site fees. When can we expect an invoice please?

2. I do not seem to be able to access the Orton (Carlisle) website at www.orton-pc.org.uk any more. Please help.

Dear Sir

This is the 3rd time I have contacted you over this issue but seem to have had no response. Maybe I have not filled in the request form correctly. I have also phoned requesting a call back.

Swaffham Bulbeck Parish Council would like to know if it is possible to upload a short film of a community meeting we held. Is it possible to upload such data onto this website. I would be grateful if you would let me know. I can send you the film it is an MP4 or WMV file. 

Please let me know if  i am able to do this or not so that I can feedback the outcome to the Parish Council.

Kind regards

Mary Smith

Hi. I am really havibg trouble using IE11 Safari and Goole webrowsers. i have added our Carol Service to the calander on 20th December 2016, ticked the box to display the event and saved. The problem I am having is the event saves but the tick to display fails to register, and the event will not display on the website. I need urgent fix if possible as Christmas is fast approaching and we have a few events to add. Looking forward to your reply.

Best regards

Dave

Could you please check Calendar Ticker. Editor appears not to be working (Nov 2016) Further to my previous request

Problems still exist when attempting to edit ticker this fault has also been noted by a collegue Fault being that on opening ticker only the top portion of the screen is visable abart from a series of dots moving across the screen bottom of the pane

Athough I use a Macbook this fault has also been noted by a collegue using a PC 

Contact form isn't working

Community Pages users unable to access website

At present none of the users are able to access the community pages for their relevant webpage(s). I have tried issuing new usernames and passwords, but on testing these myself, they still do not work. Your urgent assistance in resolving this would be most helpful

visitors to the website cannot view agendas or minutes

Hi

I am experiencing trouble launching the home page news ticker, is there a problem with this as The news being displayed is now so old and we want to change it.  Can you please deal with this as a matter of urgency as this is my second request.

Thank you

Melanie

I cannot change the titles in the lefthand main nav bar

Neither can I add an additional lower level page with a + sign

EG Calendar should be Calendar/Focus Diaries

Or I could put Focus Diaries as a dropdown lower level page  -- neither is possible

Not all pages are available from the dropdown list presented as the choices when in page change within Calendar.

Mike Kent

I can not add a nw Councillor as the submit button is missing.

Dear Sir 

I would like to upload a film onto the web site. is this possible .

Kind regards

Mary Smith

Recently I seem unable to enter an apostrophe in the title or information fields in the Calendar entry and editing screens.  If I do, when I save the change I just get an SQL error from the server and nothing sets saved.  Could this be fixed again please - it used to work.

Means things like "Women's Institute" and "St Andrew's Church" don't work.

The contact form facility isn't working. When  you click "Submit" and error message  "Field MESSAGE not exist!" is reported. See Screen shots attached.

Hi I cannot change the home ticker news information, every time I click to launch the page nothing comes up can you please investigate for me.

Thank you.

Melanie

I think this is related to this user have an Out of Office message set up - users are getting this message instead of the one which has been set.  I have switched off the out of office message but need to be able to switch in on ASAP.

REgards

Liz

When anyone sends emails to finance_officer@swallowfieldpc.gov.uk they get an a Returned mail message with the text below.  The email is however, delivered to the correct email box.

The original message was received at Mon, 31 Oct 2016 10:06:04 GMT from mout.kundenserver.de [217.72.192.73]

   ----- The following addresses had permanent fatal errors ----- "I/home/automation/autoresponders.pl swallo02finance"

    (reason: Service unavailable)

    (expanded from: <finance_officer@swallowfieldpc.gov.uk>)

   ----- Transcript of session follows -----

smrsh: "autoresponders.pl" not available for sendmail programs (stat failed)

554 5.0.0 Service unavailable

Is it possible to add a video to our web page. I have a series of sizes that can be uploaded and the duration is upto 98 mins. Could you please let me know if this is possible. 

Kind regards 

Mary

I have tried to add a new event on the calendar. It fails to save and the following error is generated:

Error: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 's Christmas Party.','Beaumont Parish Children's Christmas Party. BY INVITATION ' at line 2 

Please ignore request I have been utterly stupid probably down to the Man-flu I am suffering.

Bob

Server issue

I am getting this error message when trying to open uploaded documents in "Documents" "Public" "Dementia Friendly Community"

Error 403 forbidden

You are trying to access a document for which you do not have permission. This is happening with both Word and PDF documents.

Thanks

Bob Dutton

Website unavailable since lunchtime

No access to email

We urgently need access to email so please let me know what the situation is.

Regards

Liz

http://www.tuptonpc.org.uk/council.php

Please can you update the following text which is in the 2nd para

Council meetings are normally held on the delete - third thursday and add - fourth Tuesday -  in the month, with the exception of August. Add - Changes may be made to accomodate Bank and school holidays so please check home page for next meeting.  All meetings are held in Tupton Village Hall and start at 7pm. All meetings are open to the public with provision made at the start of each meeting for residents of the Parish to ask questions or raise matters of concern.

I am unable to launch the home page ticker.  there is currently content in it that I need to update but when I press launch noting happens.

During the issues with the servers yesterday I deleted my Outlook profile.

I have tried to recreate it this morning and keep getting an error message saying that mail@swallowfieldpc.gov.uk is unavailable.

Please can you advise how I can recreate my account.

I have uploaded a screenshot

ACTIONED
 

We have been able to add this ourselves without any issue. We have called and left a message to call the urgent / mobile number to resolve with you via phone.

Regards,
Parishcouncil.net

Can't add subscribers or delete.  It says "successfully added" but it hasn't.

ACTIONED

Apologies, we have been testing an updated script, but this should be able to add / delete now.

Regards,
Parishcouncil.net

Thank for fixing the problems I was having following the server upgrade.  Unfortunately I am still unable to update one of the pages on our site - http://www.winford.parishcouncil.net/local-info-indiv.php?id=394&name=Community bus 97 .

I can not access our website and have not been able to send or receive email since this morning.

The email issue is extremely important.  Please up date me ASAP on the situation.

Regards

Liz

ACTIONED

Please will you help. I am unable to upload items to our Village website

ACTIONED

We believe we have fixed this error now for you with the latest update. Please let us know if you experience any further issues.

Regards,
Parishcouncil.net

Server issue. We are having  issues uploading documents to the website. Urgent update reguired.

Many thanks

Mary Smith

ACTIONED

We have applied the fix to the site for you. Hopefully this will have resolved the issue, but please let us know if you experience any further issues.

Regards,
Parishcouncil.net

Further to not being able to access the site at all, I using Microsoft 10, so this might expalin why the editor is not working properly even when I could access the site.  

ACTIONED

Thank you for letting us know about the server issue. We have applied the fix for your software version, and have tested the SAS, which appears to be working fully and correctly now. If you do come across any other issues since the server upgrade, please do let us know through the Update Request Tool at www.admin.parishcouncil.net, and mark the update as 'URGENT' to be addressed as soon as possible by our team.

Regards,
Parishcouncil.net 

Urgent: Have just uploaded Agenda_10_Oct to our w/site meetings folder and noted that the entire October folder has disappeared I tried contacting you on your w/site link but i keep being shut out with a server error. Please advise

Cllr David Plater (SPC)

ACTIONED

Thank you for letting us know about the server issue. We have applied the fix for your software version, and have tested the SAS, which appears to be working fully and correctly now. If you do come across any other issues since the server upgrade, please do let us know through the Update Request Tool at www.admin.parishcouncil.net, and mark the update as 'URGENT' to be addressed as soon as possible by our team.

Regards,
Parishcouncil.net

I cannot upload Agendas/Minutes etc

I use Win 7 prof

Please install a fix you have.

M Kent

PS Chairs Focus Report - Uploading a new file comes up with "Cannot move uploaded file to target folder".

This non upload also applies to Windows 10 users - please tell server support team.

MK

PART-ACTIONED

We have escalated this to our server support team, as there appears to be a server folder permissions error. We will notify you once it has been resolved.

18:30: We have just had notification from the Server Team that they have resolved the Permissions issue. Please can you try this again. We have just tested it and it appears to be working.

Regards,
Parishcouncil.net

Please can you look at the pull-down menus on the Fen Ditton site? For some days now, they haven't been pulling down properly! (On both my comoputers, at least, Win 7 and Win 10, Firefox, IE and Edge browsers.) Many thanks

Further to my earlier change request, could you please remove the details for Parish Councillors Jane Ware and Colin Rafferty and District Councillor Sal Jarvis from the Contact Us page.

They are no longer councillors.

Thank you

Cathy Kerby (Parish Clerk)

ACTIONED

Regards,
Parishcouncil.net

I have taken over from Melanie Grenyer as Wymondley Parish Clerk, and note that the website is pretty out of date, particularly the Contact Us page.

Please replace the former Parish Clerk's (Melanie Grenyer) name and address with mine: Cathy Kerby, 4, Tower Close, Little Wymondley, Hitchin, SG4 7JG

My mobile telephone number and e-mail remain the same as for Melanie.  No landline number.

Please remove contact details for any Parish Councillors, except Gil Seller, Martin Alcock, Robert Sunderland, Steve Foster and Mike Bradley Russell.

Please remove Sal Jarvis's details and replace with Terry Tyler, Liberal Democrats, FREEPOST RTHC-LTHZ-LJTS, SG494

His e-mail address is: terry.tyler@north-herts.gov.uk; Mobile: 07868 016401

Thanks very much.

Cathy Kerby

ACTIONED

We have made the above requested changes.

We also note that the current site is running on an extremely old version of our software, and indeed our newer software versions allow you to add, edit and remove all content yourself. Please let us know if you would like to discuss upgrading to the latest software version, or indeed refreshing the look and feel of the site.

Regards,
Parishcouncil.net

Hello,

I am getting a black blank screen when logging in to the SAS website editor tool. This is with Chrome, IE11 and iPad. 

Also have a number of open tickets going back to June 16.

Please advise how to get the BHHW-PC website updated

Requirement to change the password for website administrator.

There also appears to be information that has disappeared from the website regarding the Parish Councillors details. We have recently updated to Windows 10 so unsure if this has affected any of the content?

ACTIONED

The site is now performing correctly.

Regards,
Parishcouncil.net

Hello

I've referred two issues to you through the urgent meesage on the start page but had no response so gues I should use this normal route.

The two problems that need urgent fixing are:

The Home Page Ticker is no longer usable as there is no text field available now - that's inportant because we use it to flag up notice of town council meetings

We are no longer able to add or edit meetings to the meeting facility since as soon as detail is added or edited, the 'type of of meeting' field empies and the entry disappears - see the absence of entries for the town council meetings of 10 October and 14 November.

Thanks

David

ACTIONED

We have had to roll back your server to a previous PHP version to get the ticker working, but this should all be working OK now.

We have also fixed the meetings issue by adding the new fix for the meetings / calendar, and have tested this to show that it is working correctly.

Regards,
Parishcouncil.net

Hello,

I have just noticed that the pictures have disappeared from our website scrolling gallery.

Not sure if this is something you are working on for Tina Over, if not could this be looked at please

PART-ACTIONED

A fix for this error is being developed, and will be applied to the site as soon as it is tested and ready to go live.

Regards,
Parishcouncil.net

3rd October 2016.

Thanks. At present I am using the 'PARISHPLAN' code screen and have renamed the Title as 'Transparency Code'.

Please set up a new screen 'Transparency Code' to sit under the main heading of "The Parish Council" and positioned between "Council Meetings" and "Document Archive". I guess that this new screen would then appear in the "Pages" part of the editor? I will then transfer the "Parish Plan" screen data to the "Transparency Code" screen and clear out the "Parish Plan" screen.

If this fits into your comment below ("We can either create this page for you now...") then please do and can you let me know when it will be available - if in the next 2 days then great as we have a Parish meeting on Thursday 6th October and it would be good to report that we have the new page up and running.

Any problems please do not hesitate to ring me during the day or email me.

Thanks.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

On the 29th March 2016 I was in touch with:-

"Can you tell me how quickly it would be to set up a new page for our Transparency Code data? I require the page to exist under our "The Parish Council" screen?"

PART-ACTIONED

I am extremely sorry for the delay here. We can either create this page for you now, or are happy to provide you with the new SAS4.5 software package on the revised site we developed at www.doddiscombsleigh2.parishcouncil.net at no extra cost. This will require approximately two days to copy over the site data from the current site and launch for you.

Regards,
Parishcouncil.net

3rd October 2016

Thanks. Let me know if you find a solution.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

I am unable to add PDF files to the Meetings screen (Agendas and Minutes) using Firefox - it comes up "Invalid File" after selecting a file from the browser screen. I have used this method for many years. I AM able to add PDF files on other screens e.g. Documents.

I AM able to add PDF documents using Chrome and Explorer/ Edge.

Can you tell me what the problem is?

ACTIONED

We have had reports of this error from a couple of Firefox users, and it appears to be a bug in the Firefox application's latest update. We are looking into whether we can code a work-around for Firefox users, but in the meantime I recommend using Chrome / IE / Edge for documents.

Regards,
Parishcouncil.net

3rd October 2016

Below is what I now see on the Calendar for events on the 6th October.

Having added the new event for the 6th October it is correctly keeping the Meeting Title and showing up on the calendar (6th is now shadded in).

BUT - all the the ones I tried the other day that had the Meeting Title removed upon saving the event are also showing up and I cannot remove them.

Please remove them for me a.s.a.p. as this screen looks a mess.

Thanks.

PS - first item below is the one I added today to test out your patch and I need it kept.

06 October 2016

Urgent phone call made on Friday 30th September 2016 to phone number 0800 566 8116 and message left with a member of staff as no one in a support role was available.

Message relayed was that the MEETINGS changes screen was playing up as it was not possible to ADD a new Meeting, although the system stated that the meeting was added but was not visible.

Also, it was not possible to add/change Minutes to an existing Meeting.

I did a few TEST Meeting additions and then noticed that the Meeting Title was being blanked out on the 'Save Event' screen after hitting 'Change Event'. No Meeting event appeared on the Meetings screen on the website and was also not shown on the edit screen.

In the end I noticed that my original Meeting and the other 'Test' Meetings are showing up on the 'Calendar and Events' screen on the website as text BUT the date of the meeting is NOT on the Calendar.

I now have a messed up Calendar and Events screen that I cannot change along with Meetings that I cannot add or change.

Please respond urgently.

ACTIONED

We have had a server issue for the last couple of weeks since a security upgrade caused many sites to become unresponsive and buggy. We have developed a patch for these sites and have applied the patch to the Doddiscomsleigh PC website for you, so it should be working correctly now.

Regards,
Parishcouncil.net

Neil

We have one councillor who's email gets sent to the clerk e mail

stevendavies@banwellpc.org.uk

He now has a computer, so could you please change the staus of the account to now send and receive emails direct to and from that email account..

Regards

paul harding

ACTIONED

Email instructions are attached to the notification email.

Regards,
Parishcouncil.net

Unable to "add meeting" at the moment. We are able to "edit meetings" though. This means we cannot add our most recent meeting; I have tried a number of times before and after our last meeting on Sept 27th. Thx Bob

ACTIONED

Thanks for letting us know - we have applied the fix to this for you now, and it should be working correctly. Please let us know if there are any further issues since the Server Upgrade was rolled out.

Regards,
Parishcouncil.net

I'm using Windows 10. The ticker facility does not work on either the Chrome or Firefox browsers.

Thanks

Matthew

ACTIONED

This error has been fixed.

Regards,
Parishcouncil.net

SERVER ISSUE -

i AM VERY ANNOYED AND FRUSTRATED AT THE LENGTH OF TIME IT IS TAKING TO SORT YOUR SERVER PROBLEM OUT.I can not get into the admin side to do anything now. I had a problem over two weeks ago which according to the system has not be rectified.

Can this problem be actioned as a matter of urgency

cHERYL aDAMS

wEBSITE ADMINISTRATOR

ACTIONED

Dear Sirs,

I refer you to our urgent ticket: Update Request No. 1002166:

You have not responded to any phone calls, nor ACTIONED this request. Dated 16th of September!!

Rest assured we are currently extremely unhappy and less than impressed with your response times to URGENT requests!

Regards,

Andy Vaines

on Behalf of NMTC

Additional Security password letters 1 & 4 - b & a respectively.

ACTIONED

Updated on 1 October 2016.

Regards,
Parishcouncil.net

We have an urgent issue in that when we login all we get is a blank screen and we need urgently to update the site tomorrow (Friday) at 9:30am

Still waiting. 

ACTIONED

Our SAS start page is completely blank meaning we can't do anything with our website.

ACTIONED

Please delete the e-mail address for Fiona McNulty and replace it with a new e-mail address in the name of Mark Goldsmith.

Thanks.

ACTIONED

Regards,
Parishcouncil.net

I have been trying to update links to pdf files on the page editor and it doesn't seem to be working.  Is there a problem with the site?  Please advise.

Thanks.

We are currently unable to upload documents/pictures into news stories. 

I reported this by phone last week but the issue still hasn't been resolved. 

Please can you look into the problem?

Thanks.

ACTIONED

Hi

I am getting errors and problems trying to edit a page (Winford and Felton Community Bus).  I can't open the WYSIWYG editor at all for that page.  Also,, I can't insert a hyperlink to a document o nthe server on any page.  If I copy the link to Word and clck I get a 403 forbidden error or it asks for sign in details.  Please help ASAP

Many thanks

Paula Shelley (Clerk)

I am experiencing problems when trying to upload attachments to news items. I am running windows 10. it was working ok now a week ago it came up with a problem. Have sent numerous e-mails regarding this but nothing has changed, getting very frustrated and annoyed.

ACTIONED

Hi,

Reference my email and telephone messages  regarding being unable to upload documents

I omitted to say that our computer operates on Windows 10, can you please fix asap, as we have consultation documents to upload.

Regards

Brenda Spiers

Unable to access or upload documents

Hi all

We're having a problem uploading and/or linking to images/documents etc. We're getting the following message:

Fatal error: Cannot instantiate non-existent class: browser in/homepages/16/d105970963/htdocs/PCs/wil_burbagevillage/pceditor/kcfinder/browse.php on line 16

If you could help resolve this asap we'd be grateful! Many thanks

Gavin

Hello,

It has been brought to my attention that there is an error on the input on the booking form for Beaumont Parish Hall on the Village Halls list.

The current date is sent over on the booking email rather than the date of booking entered. I ran a test and entered a date in October but the email received had today's date 16.09.16 instead.

Please can you correct the entry.

Thank you

Albinas Stasaitis   

HI,

Please can you generate a new password for the email account clerk@newmillstown.... and update as required.

Once updated please can you notify me of the new password so I can update Lesleys account as required by calling the number below.

mobile: 07971 091938

Many thanks,

Andy Vaines

On behalf of New Mills Town Council

Dear Sirs,

It is now Monday and this urgent request has not been actioned!

Please act on with utmost urgency and let us know the new password either by contacting Lesley, directly at New Mills or my self on 07971 091938

additional security info - the 2nd and 3rd letters of the secret word are a and n respectively.

ACTIONED

Actioned on 3 October 2016.

Regards,
Parishcouncil.net

I cannot upload images at present. Whenever I try to I get this error message as soon as i touch the Upload button. I am using Safari v 9.1.3  on a Mac with OSX v 10.11.6

Doesn't work on Windows 10 either!

Fatal error: Cannot instantiate non-existent class: browser in /homepages/16/d105970963/htdocs/PCs/war_westonunderwetherley/pceditor/kcfinder/browse.php on line 16

ACTIONED

This update had previously been actioned - apologies that it had not been updated as such.

Regards,
Parishcouncil.net

Hi, good afternoon

I am having a problem with linking a document that I have uploaded onto the news section.

I usually write the news text, click the link icon, browse server for the document I need to link to and that works

Today however, I am getting this message with I click the link icon to browse the server

Fatal error: Cannot instantiate non-existent class: browser in /homepages/16/d105970963/htdocs/PCs/war_hartshill/pceditor/kcfinder/browse.php on line 16

Can you take a look and see what the problem is and email me please?
Thanks
kind regards

Brenda Spiers

HI, I am trying to add a link to a document on the news page and when I ask it to browse server I get the following error message.

Fatal error: Cannot instantiate non-existent class: browser in /homepages/16/d105970963/htdocs/PCs/namp_hardingstone/pceditor/kcfinder/browse.php on line 16

Can you please investigate as I have some items that need adding.

Thanks

Hello,

This a second request for urgent help.

I initially raised a concern on 9.9.16 using the log number 1002158 but have not even had an email to confirm that the problem is being logged in your system.

I tried to amend a link and have been prevented by a error report, see below. I am now unable to amend ANY link. Please can you rectify the error. Thank you.

Regards

Albinas Stasaitis

Fatal error: Cannot instantiate non-existent class: browser in /homepages/16/d105970963/htdocs/PCs/cum_beaumont/pceditor/kcfinder/browse.php on line 16  

PLEASE CAN YOU TAKE A LOOK AT THIS PROBLEM?

I am trying to upload the annual audit return to the website however for some reason today I cannot upload the document to the server and then to be available to view on the website.  I get the following message when trying to access the server:

Fatal error: Cannot instantiate non-existent class: browser in /homepages/16/d105970963/htdocs/PCs/che_adlington/pceditor/kcfinder/browse.php on line 16 

Please can you take a look at why I can't access the server to upload the document.

Thanks.

Helen Richards, Clerk, Adlington Parish Council

ACTIONED

This fix has been applied and this issue has been resolved. Please let us know if you experience any other issues since the server update.

Regards,
Parishcouncil.net

Please change all current website details to the  new Clerk as above and below

address details to

Ruth Younger

The Lonnen

Netherwitton

Morpeth

NE61 4PY

ACTIONED

Regards,
Parishcouncil.net

I have been trying for a while to update a link in a "Directory" entry on our website using the editor - I go to the list of pages and start to make alterations - I select the existing link and go to 'edit link' - I 'unlink' the existing arrangement and then select 'link' and try to upload to the server from my desktop the new pdf document. I 'browse the desktop' and highlight the required file and click 'send to server'. The box does not respond correctly and I find the following error message:- 

Fatal error: Cannot instantiate non-existent class: browser in /homepages/16/d105970963/htdocs/PCs/ess_greatoakley/pceditor/kcfinder/browse.php on line 16

I believe that I am doing what I have done several times previously with success.

Please will you look at this as soon as possible and either correct what is necessary or let me know what I am doing wrong ........... thank you.

Joseph Tierney  

PS - I am using IE11 and have added the site to the 'compatibility view list' as suggested. The document I am trying to upload is attached for information, if required..

Hello,

I have tried to amend a link and have been prevented by a error report, see below. I am now unable to amend ANY link. Please can you rectify the error. Thank you.

Regards

Albinas Stasaitis

Fatal error: Cannot instantiate non-existent class: browser in /homepages/16/d105970963/htdocs/PCs/cum_beaumont/pceditor/kcfinder/browse.php on line 16 

Our web site is currently showing no content at all.

This is particularly urgent (as well as very emabarrasing) as we have a town council meeting on Monday and we need ou'r papers for the meeting to be visible now.

Please resolve of contact.

Don't seem to be able to update the site.  Have added news item but its not showing and although I can access all the info via the admin tool when I look as if a member of the public none of the lists appear to be working.  Thanks Jackie Stanbridge

Hello

our website isn't loading correctly.  It appears to be loading in mobile mode.

Please can you sort it?

Sarah Ayling

Parish Clerk

Four months to the day now for a simple request.

ACTIONED

Hi

I sent this request on 23rd August and have had no response, can somebody please call me.

Many thanks

Linda

Hi

I have left a couple of messages both last week and the previous week for you to call me but have not heard anything.

From my last requests you will see that I have been trying to update the Neighbouhood Plan page on our website to include a link to Steering Group minutes & Agendas but I have been unable to do this. From out last telephone conversation (last year) you were going to update the website so that I could do this but I am still unable to.

I am also really not happy with how that page looks and need some advice about how I get the photo to go all across the page I also cannot get the Steering Group members to go all across the page.

I am wondering whether we really need to update this website and would really appreciate it if somebody would call be to discuss. I am normally home after 1.30pm Monday - Friday.

Many thanks

Linda

Longtown Parish Clerk

Hi,

we have not yet received an invoice for the 2016/17 hosting for the BHHW-PC website.Please advise when this will be sent.

Thanks

Hi, I am the site administrator for the BHHW-PC.org.uk website,and I have an issue uploading a file and making it visible and downloadable.

The file is called "Standing Orders BHHW Parish Council updated January 2015 .pdf" and should be visible in the "Parish Council/Statutory Documents" area of the site. I have uploaded it and the read access looks the same as other files, but it is not visible when on the website as a user.

Also, I would like to experiment with different background colours for the website to make it look a bit fresher. Is this something I can do myself?

Can you help please?

thanks

Steve Large

Hi,

Iam having trouble uploading newsletters in the "Public" area - I can select the file from my C drive, an press upload, but the site does not upload the file.

I have moved to windows 10 recently (if that is relevant)

Can you help please?

Hi,

The councillor details in the BHHW-PC website appear haphazard (once they were ok.

Can you advise what the settings should be to get them to align left and be neater?

Thanks

1002110 request.

Three months have now passed since the first request.

Your customer service is a joke.

Banwell Parish Council

ACTIONED

Hi, You recently added a Dementia Friendly Community section for us and thank you. The group using the site would prefer to be able to add document files to this section rather than text. Can this be done?

Kind regards, Bob Dutton.

ACTIONED

Please place a note on the Home Page saying

'This site is no longer being updated. Please use the following link www.highongarpc.co.uk'

Still waiting.

ACTIONED

Still waiting for you to action request from May.

ACTIONED

28th July 2016

Getting an Internal Server Error when residents click the Contact Us button on the front page

See attached file

One of our councillors has resigned today.

Please delete the e mail account of gerryfrost@banwellpc.org.UK

Regards

Paul

ACTIONED

Hello 

Biddenham parish council wish to retain the domain name www.biddenham-pc.org.uk and would ask you to supply us with the login details for our 1&1 account.

Joe Warren who is a member of the parish council has been instructed by the parish council to oversee the project to develop a new website.  His contact details are:

warjoe@googlemail.com

His telephone number is 07899 286132.

I understand he has been trying to contact you regarding this matter and I would appreciate your co-operation in responding to him.

Yours sincerely,

Alison Southern

Clerk, Biddenham Parish Council 

I am still waiting for request 1002110 to be actioned.

This was submitted in May 2016.

Paul Harding

Banwell Parish Council

ACTIONED

Please add a new email account;-

serga.collett@fenditton-pc.org.uk

Thanks

Been waiting since July 2016 !!!!!

Urgent- Please call me 07787 284972

I am becoming very disillusioned with the lack of phone or email response to my questions. Our Parish Council has signed up to the Gold support package, but we are not getting close to that. My first email request was on 13th June and I have had no response.

Looking forward to hearing from you

RE: Redirection of webmaster e-mail address (amended)

Hi,

Further to my previous request, could you also redirect the webmaster@thurgoland.org.uk e-mail address to my e-mail address, which is: deanhughes80@gmail.com

Please could you notify me when this change is complete.

Kind regards,

Dean

PS I have noted that a previous request concerning an invoice still has not been actioned?

RE: Numerical order on Walks list

Hi there,

I am the new webmaster for Thurgoland.org.uk and I have encountered an issue with the numercial order of the Walks on our website, the newest walk isn't in the correct place. Do you know why this happened and could this please be fixed?

Regards,

Dean