Providing waste disposal and provision of household waste recycling centres (HWRCs) is a statutory service. Oxfordshire County Council is seeking to make changes to help modernise the service, and drive efficiency. We recognise that proposed changes can have implications for those who use HWRCs, so it is important that residents can provide their views. Feedback received will inform decision making, along with other considerations.

This consultation is seeking views on aspects of the HWRC waste acceptance policy(External link), including:

• Your use of our household waste recycling centres (HWRCs)
• HWRC availability
• Improving reuse and recycling at HWRCs, including sale of second-hand/used items received at HWRCs
• Bringing waste to the HWRCs
• The van and trailer permit scheme policy(External link)

Booking systems

Please note booking systems are not the subject of this consultation as this was included in a previous engagement survey. Following a subsequent cabinet member decision, a booking system is scheduled to be introduced in Oxfordshire this year.

Many other local authorities have successfully introduced booking systems and have reported an improvement in the customer experience.

The booking system means that all residents will need to book a visit online, before they visit an HWRC. The benefits for residents will be reduced queue times, certainty of access, site staff will be better able to proactively assist customers using the services, and there will be better availability of information surrounding each visit. More detail on the booking system will be made available in advance of the system being implemented.

Have your say

This consultation runs from 01 July 2025. All responses must be received by 11.59pm on 11 August 2025.

Please fill in our online survey by clicking the ‘TAKE SURVEY’ below.

Documents

The policies being reviewed are the waste acceptance policy(External link) and within this, the van and trailer permit scheme policy(External link). These policies covers how the centres operate, who and what vehicles have access to the centres and the type of waste the centres accept.

• Survey

·       HWRC consultation survey

This consultation seeks your views, priorities, and preferences to guide the operation of household waste recycling centres (HWRCs) and the development of the waste acceptance policy.

This survey should take between 15-30 minutes to complete, depending on the detail that you wish to add.

Take Survey